Frequently Asked Questions
Shipping
Do you charge for shipping? No – shipping is free on all US orders.
How long does delivery take? Orders are processed in 1–3 business days and delivered in 3–7 business days from our US warehouses.
Do you ship internationally? Not yet – we currently ship within the United States only.
Tracking
How can I track my order? You'll receive an email with a tracking number when your order ships. Tracking may take 24–48 hours to update.
My package hasn't arrived. Email support@happytailscoshop.com with your order number and we'll sort it out.
Returns
What is your return policy? You can return unused items within 30 days of delivery. Return shipping is paid by the customer unless the item is defective, damaged or incorrect. See our Refund & Return Policy.
Payment
Which payment methods do you accept? Major credit and debit cards and other methods shown at checkout (e.g. Shop Pay, PayPal, Apple Pay, Google Pay where available).
Is checkout secure? Yes – checkout is handled by Shopify with SSL encryption; we never see your full card details.
When am I charged? When your order is placed.